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EMPLOYERS
FEATURED CASES
Case Studies
UKI Partnerships
A leading general insurance and motoring partnership provider operating contact centres in various locations across the UK. Employees are offered NVQs and Apprenticeships in Customer Service at Level 2 or 3.
"Training was brought in to help reduce employee attrition as feedback showed that our consultants did not believe that we recognised or valued qualifications. Vocational training was chosen as we were really keen to get confirmation and recognition of the day-to-day work that our consultants do in their own environment and capture the team dynamics.
We spent several months researching providers but the deciding factors were that JHP Training understood our business, our culture, our values, our matrix system of consultant development, offered an online solution and therefore ticked all our boxes.
The training has resulted in a sense of pride and achievement from the consultants involved, has improved movement through the matrix system and has increased our consultant's confidence in their own abilities.
The use of eNVQ reduced the time that consultants needed to be away from the phones and provided them with the facility to complete parts of the programme in their own time and away from work if they wished.
Overall, the service from JHP Training has been excellent. We have a great relationship and meet on a regular basis to review the programme - everyone concerned feels that we work in partnership with JHP Training as a team."
